Shop questions

Most of our gifts are packed by hand for each order. Every product page shows the date it will be ready, and checkout shows the date for your whole order, so you know when to expect it before you pay.

A made-to-order item is put together specially for you, usually within 2 to 4 working days. The date on the product page already counts our working days (Monday to Saturday) and public holidays.

Some items, like bar tools, tumblers and the Carnival range, are sold as pre-orders. You order now and the product page shows the date it will be ready (for example “Pre-order · ready from Mon 7 Dec”). Places are limited. If an item shows “Sold out”, message us on WhatsApp and we will tell you when it is back.

If a pre-order is delayed we tell you on WhatsApp straight away and you choose: wait for the new date, swap for something of equal or greater value, or take a full refund.

Coming up: Last day for corporate and personalised gift orders (Fri 4 Dec). Last day for Christmas pre-orders (Fri 11 Dec). Last day to order for delivery before Christmas (Sat 19 Dec). Last day for Carnival pre-orders (Fri 29 Jan). After a deadline the product is no longer listed for that season.

Yes, free of charge until your order has been packed: message us on WhatsApp with your order number. Pre-orders can be cancelled until the order-by date on the product page. Personalised items cannot be cancelled once you have approved the engraving proof. Refunds go back to your card or bank account within 5 working days.

We deliver to each area on set days. Port of Spain & environs: Tuesday and Saturday, TT$40.00. East–West Corridor: Thursday and Saturday, TT$45.00. Central Trinidad: Saturday, TT$55.00. South Trinidad: Saturday, TT$65.00. Tobago (by courier): Wednesday, TT$90.00. You choose the day at checkout from the dates after your order is ready.

Delivery starts at TT$40.00 and is free anywhere in Trinidad on orders over TT$600.00. Tobago always goes by courier, so its fee is never waived. Pickup is free.

Tick “Send me order updates on WhatsApp” at checkout and we message you when your order is confirmed, packed and out for delivery, with a 2-hour window that morning, then a photo once it is delivered. Your order page also shows the delivery date at any time.

Orders placed after 2pm count from the next working day. The ready date at checkout already allows for this.

Pickup by appointment in Port of Spain (address sent with your order). Pickup is free and your order is ready from the date shown at checkout. We message you when it is packed.

Yes, by courier on the Tobago route day. Allow one or two extra days for the crossing.

By Visa or Mastercard through WiPay, or by bank transfer. Card payments confirm your order immediately. For transfers we email our bank details and hold your items for 3 days while the transfer clears, then release them if it has not arrived.

No. Every order is paid online, by card or bank transfer, before it is packed.

Yes. You enter your card details on WiPay’s secure page, never on our site, and we never see or store them.

No. Our shop sells bar tools, mixers, kits and gifts, not alcohol. Each kit suggests a spirit to pair it with, and most recipes have a zero-proof version too.

Tick “Personalise it” on the product page and type the name or words. Ordering several with different names? Put one per line. We send a photo proof on WhatsApp and engrave only after you reply OK. Allow about a week. Personalised items cannot be returned unless they arrive damaged or do not match the proof you approved.

Yes. Add a gift message at checkout and we print it on a card, deliver to their address, and leave all prices off the packing slip.

Unopened tools, glassware and merch can be returned within 14 days for a refund. Gift boxes and party kits contain food and drinks, so we replace them only if they arrive damaged. Personalised items can be returned only if they arrive damaged or the engraving does not match your approved proof.

Photos show the style of each product. Brands and packaging can vary, but we always swap like for like or better, and we tell you before we do.

Yes. Bulk prices apply automatically in the cart from 10 of the same item (usually 5% off, 8 to 10% from 20), up to 24 online. For 25 or more, ask for a corporate quote: 10% at 25, 12% at 50 and 15% or more from 100.

Yes. Tumblers, glasses and box lids can carry your logo. There is a one-off setup fee, then a price per piece in your quote. We email a digital proof before anything is engraved. Allow about 10 working days after you approve the proof.

A 50% deposit confirms the order, by card or bank transfer, and the balance is due before delivery. We accept purchase orders and put your company name on the receipt. Mixers Anonymous is not VAT-registered, so our invoices carry no VAT.

Yes. Send us a list of names and addresses after we reply. Each gift can carry its own note, and multi-address delivery is priced per drop in your quote. One office delivery is the cheapest option.

Yes. Buy any box at the shop price as a sample, and we credit it against your order if you go on to order 25 or more.

Corporate and personalised orders for Christmas close on Friday 4 December. Orders without branding can often be turned around faster: ask us.